Blog, Notes from the GM
We are proud to announce that The Grand Hotel at Bridgeport has received TripAdvisor’s 2012 Certificate of Excellence, an award that honors hospitality excellence.
TripAdvisor® is one of the top trusted travel sites that features consumer reviews and advice on hotels, resorts, flights, vacation rentals, vacation packages, travel guides, and more.
The accolade is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide.
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months. Here is what TripAdvisor says about this award:
“TripAdvisor is proud to congratulate Grand Hotel At Bridgeport on earning the prestigious 2012 Certificate of Excellence award. Our travelers consistently commend your property with the highest praise, and we recognize your 4 rating as an exceptional achievement. Only the very best in the business are awarded a Certificate of Excellence — display yours proudly in a place where your guests can see it.”
Approximately 10 percent of accommodations listed on TripAdvisor receive this prestigious award and we are extremely proud to be recognized for our sparkling-clean, well-maintained hotel and our excellent service! From all of us at The Grand Hotel at Bridgeport, Thank You!
March 14th, 2013 at 7:15 pm
Beautiful hotel and well maintained. However, my stay was ruined by the manager not clearing my company’s reservation properly. Arrived and they asked me to pay for my week’s stay in advance though all others in my group were covered by my company. Talked them down to $300 which came out of my checking since I didn’t have my credit card. My own supervisor called the shift manager to get this corrected. For 5 days, I’ve been without this money. Maybe this was all a plan!! Maybe my wife wanted to keep me from spending money. Yeah, that’s it. Interestingly, I finally asked for the Head Manager on Wednesday after still no money. They called the poor guy at his home. He knew absolutely nothing about my situation. I’m a soft spoken guy. Maybe I should have made a huge scene the first 2 days. For whatever reason, the staff didn’t think they needed to get their head manager involved. What would you do? I chose to vent here a little on their blog. Makes me feel a little better. I could be shopping right now. The staff is young. Many have probably not been in this circumstance themselves, to see it from the customer’s point of view. Otherwise they would have been more empathetic and also solved this problem by now. Instead I got the quiet treatment as they looked intently into their computer screen. Oh well. I’ve stayed here many years and have loved it. Great location with Bridgeport shopping and restaurants. Trust they will learn from these situations. I know I will.